OPTION 1 FAQ
Opening an Online Account: You can purchase our stock products directly on this site by going to in the top menu. You will be asked to fill out a short form, and our Accounts Department will begin the process of opening a wholesale account for you. This process usually takes one to two business days. Once your are approved, you will have full access to our products, pricing, and product knowledge areas.
To Order by Phone: Call 1-800-525-7292 toll free in the USA or 1-818-763-7292 worldwide. Our experienced and knowledgeable customer service staff are available to assist you between 8:00 a.m. and 4:30.p.m. Pacific Standard Time (Los Angeles) Monday through Friday. We will need your complete contact information and method of payment (COD, Credit Card, or Bank Fund Transfer-prepaid). Please have your order list ready, including the size of each item.
Delivery: Orders are generally shipped within 48 hours (two working days) from receipt. UPS Ground (within the USA) will be used unless otherwise requested. Please be aware that UPS does not ship to PO Box addresses. If you require shipment to a PO Box, please request us to ship your order via USPS. Our sales staff will be happy to review the express service options with you (next day delivery, second day delivery, three day special).
Out of the Country: Foreign customers should make all shipping arrangements with shipping companies in their own countries that have affiliates in the United States (specifically in the Los Angeles region). All International orders must meet a $500.00 minimum.
Freight: F.O.B. Factory, Los Angeles, California. The Carrier is UPS.
First Order: If this is your first order, we offer a first time only introductory offer. We've made it easy for you to sample our products at a discount price. It includes a full set of our retail size products (95 items) for $650.00 plus shipping/freight, saving you over 25%. This method allows you to familiarize yourself with our quality, variety, and packaging. The introductory offer is a one time option, but is not required. Your first order requires no minimum of any kind, and there is no special requirement for an opening order.
Minimum Order Requirements: All domestic orders must meet a $150.00 minimum. All international orders must meet a $500.00 minimum. Retail sized products can only be ordered in multiples of 3 (3, 6, 9,12, etc.). Professional (backbar) sized products do not have minimums.
Quantity Discounts: Retail sizes purchased in quantities of 12 each receive one additional product for free. In addition, all products are available in bulk sizes (1 gal, 5 gal, and 55 gal containers and drums).
Accepted Forms of Payment: All major Credit Cards and PayPal accounts are accepted for online orders. All first time phone orders must be prepaid by credit card, certified check, or money order. Personal or company checks will be held for clearance. Subsequent orders may be shipped UPS - C.O.D. (check on delivery), MasterCard, Visa, or American Express.
Returned Checks: There is a $25.00 fee for any returned checks.
Product Returns: Returns must be made within one week of the purchase date and will not be accepted without our prior authorization. Products must be in original condition, unused, and unlabeled. Returns due to customer error will result in a 25% restocking fee.
Damaged Items: Be sure to save the original packaging box. Call our office immediately to report the damage. In addition, it is necessary for you to contact the carrier immediately to initiate a damage inspection and claim for reimbursement. UPS: 1-800-742-5877 or www.ups.com. Have your package tracking number handy.
Shipment Refusals: In the case that an order is returned due to it being refused or if no one is there to accept it or pay the C.O.D. amount, you will be responsible for the shipping charges and a 25% restocking fee. If re-shipped, double freight charges will be imposed. No further orders will be shipped until your account is clear. Please make arrangements to accept your shipments.
Labeling Requirements: Private Label customers must comply with all federal, state, and local cosmetic labeling and packaging regulations. We provide assistance in this area, also see Legal FDA requirements for Cosmetic Labeling at 21CFR701- Cosmetic labeling.