FREQUENTLY ASKED QUESTIONS:
What shipping services do you use?
Depending on the size of your order, it will be shipped through either USPS, UPS, or FedEx. Most orders will be shipped by UPS GROUND, unless otherwise specified. To expedite your order you can also choose Next Day Air, 2nd Day Air, & 3 Day Select at an additional cost.
Can I use my own Shipper?
Yes, choose PICKUP at checkout, and email us:
What if I missed my package?
It is important that you or a representative is available to accept your package. If an order is refused or no one is there to accept it, you will be charged for the shipping and a 25% restocking fee will apply. Future orders will only be shipped after your account is made current.
What if my order has a missing or damaged item?
We take great care to ensure that your order is correct. Each order is triple checked for accuracy. In the unlikely event that you should receive a package that has a missing, incorrect, or damaged item, make sure to notify us within 48 hours of delivery to qualify for replacement. Take a picture of the damaged or incorrect item and email us your picture and invoice number to email@example.com.
What if my package has been damaged in transit?
If there is damage to your merchandise when you unpack your order, follow these instructions:
EXCHANGES & RETURNS
What is your return policy?
We accept exchanges or returns for product purchases and will issue a full refund upon receiving your items within 7 days (1 week) of the Delivery date. All returns must be pre-approved by our customer service team. Returns are subject to a 25% restocking fee.
Items must be in their original containers and mostly full.
Contact Customer Service at 1-800-525-7292 to obtain an RMA# (Return Merchandise Authorization Number).
Make sure to put your RMA# on the original purchase invoice and place into the return package.
Mail your package to :
What payment terms do you accept?
Online orders are paid with Credit Card at checkout. In addition, you are able to call in orders at 1-800-525-7292. We accept Credit Card payments over the phone or you can place your order COD (check on delivery) with UPS delivery of your order.
What happens if my check is returned?
In the event your check is returned for any reason, you will be charged $30. Future orders will not be shipped until your account is made current. In addition, we will only be able to accept future orders with Credit Card payment or prepaid.
What size labels do I need?
When you purchase from our stock products (over 120 different products to choose from), the items will arrive pre-printed with the name of the product & size on the front of the jar/bottle and the ingredient list & instructions on the back of the jar/bottle. There is a designated area on the front of each jar/bottle for your label. The size of your label is determined by the size of your logo/text and the designated area of your particular chosen product. Here are some rough guideline measurements of the designated label areas on different size products. These are for illustation only, you will need to determine the size of label that works best for your brand.
Do you have order minimums?
- Your first order requires no minimum.
Subsequent orders must meet a $150.00 (before tax and shipping) minimum.
Stock Retail items must be purchased in multiples of 3 ( example : 3, 6, 9, 12, 15, etc.)
Stock Professional size products (16 oz size) do not have quantity minimums.
unprinted products have a 24 piece minimum, and must be purchased in multiples of 24 (24, 48, 72, 96, etc.)
Oops, I forgot to add a product to my order!
If your order has not yet shipped, we can still add products to your order.
Do we offer promotions or discounts?
When purchasing a dozen of the same retail size product, you will recieve 1 additional complimentary piece of that same product. (buy 12, get 1 free)
What are the minimums for completely unprinted products?
We require a 24 piece minimum of any one product to purchase that product in unprinted jars.
How can I open an account?
To open an account, you must be a skin care professional. Our professional stock products are created for skin care professionals. You can request to open an account by clicking on "GET STARTED" . Please fill out the form and attach the following items.
Is there anything I should know about International Orders?
There is a $500.00 minimum for International orders. International orders must be prepaid.
What is the best way to start working with your products?
1) Create an account here
It's my first order and I want to try just 1 of a retail product, how can I order it?
If this is your first order and you want to try 1 item of any product, simply give us a call at 1-800-525-7292 to place your first order. Subsequent orders will require retail size items to be ordered in quantities of 3. You can place all subsequent orders online.
Can I place orders if I am not a licensed professional?
Yes. Although, only licensed professionals (Aestheticians, Cosmetologists, Doctors, or MedSpas) can purchase stock printed wholesale products, we provide a seperate Professional Distributors Portal (Pro-Portal) for Bulk (large size and/or quantity) and Unprinted products. You will be required to provide a copy of your business or export license.
LEGAL LABELING RULES/REQUIREMENTS
Are there any legal requirments for repackaging cosmetics?
Can you help me with printing labels?
Where are your products made?
Where can I find your pricelist?
You can find a link to our pricelist in the right hand corner of the website header. In order to access all of our pricing, you must first open an account. To open an account, go to the "GET STARTED" button on the top header navigation menu. You can also open an account by calling customer services at 1-800-525-7292 or emailing us at firstname.lastname@example.org
Do you test on animals?
We are cruelty free. We DO NOT test on Animals.
What is the expiration date for my product?
Our products have a shelf life of 2 years from the date of purchase.
Can I order samples?
Yes! We have an extensive sampling program.
Do you offer different packaging?
Almost all of the packaging that we use is manufactured and stocked in the USA. This supports our community, makes sure our products are BPA free, and ensures that we are always able to keep our products in stock for you. White caps and pumps come standard with our packaging. You are able to purchase black caps ($0.25/ea) and black pumps ($0.75/ea), if you prefer.